Contact Us
Welcome to the Official Tomount Support Center
We are dedicated to providing premium-grade professional outdoor gear and exceptional customer support to our camping and backpacking community.
Whether you need assistance selecting the right tent, tracking your parcel, or navigating our technical product specifications, our dedicated team is here to provide accurate and expert guidance. Please feel free to connect with us directly using the information below.
Contact Information
(For the fastest resolution, please include your order number when contacting us.)
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Email: cs@tomountcamp.com
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Phone: +85246183124 (International calling rates may apply)
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Company Name: Hong Kong Tu meng Outdoor technology Co., Ltd.
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Active Corporate Address: Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
Operational Hours
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Standard Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT-08:00) North American Pacific Standard Time (Los Angeles)
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Response Time: We typically respond to all email communications within 24 to 48 business hours.
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Holiday Notice: Our online storefront remains fully operational 24/7 for order placements. Customer support is inactive on weekends and major public holidays; inquiries sent during non-business hours will be addressed promptly on the following business day.
Important Security & Delivery Notices
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Verify the Sender: To protect your personal data and prevent phishing attempts, please ensure that all official support, order confirmation, and tracking update emails originate strictly from our authorized domain: cs@tomountcamp.com.
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Check Your Spam/Junk Folder: Due to the strict automated filtering algorithms of various email service providers, our replies may occasionally be misrouted. If you do not see a response in your primary inbox within 48 hours, please kindly inspect your Spam or Junk folder to ensure you do not miss vital updates.