Contact Us

Welcome to the Official Tomount Support Center. We are dedicated to providing premium-grade professional outdoor gear and exceptional customer support to our camping and backpacking community.

Whether you need assistance selecting the right tent, tracking your parcel, or navigating our technical product specifications, our dedicated team is here to provide accurate and expert guidance.

Please feel free to connect with us via any of the official channels below:

1. Customer Support via Email

  • Official Email Address: support@tomountclub.com

  • Response Time: We value your time. Our team reviews all incoming inquiries continuously and typically responds to all email communications within 24 to 48 business hours.

2. Telephone Support

  • Customer Service Line: +86 18621355171

  • Note: International calling rates may apply depending on your service provider.

3. Operational & Customer Service Hours

  • Standard Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT+8 / Beijing Time).

  • Holiday Notice: Our online storefront remains fully operational 24/7 for order placements, while email customer support is inactive on weekends and major public holidays. Inquiries sent during non-business hours will be addressed promptly on the following business day.

4. Corporate Headquarters & Registered Legal Address

  • Company Name: Su zhou Tu meng Outdoor technology Co., Ltd.

  • Registered Business Address: Room 305, Zone C, 3rd Floor, No. 99 Xiqing Road, Xiangcheng District, Suzhou, Jiangsu, 215000, China

Important Security & Delivery Notices for Our Customers:

  • Verify the Sender: To protect your personal data and prevent phishing attempts, please ensure that all official support, order confirmation, and tracking update emails originate strictly from our authorized domain suffix (@tomountclub.com).

  • Check Your Spam/Junk Folder: Due to the strict automated filtering algorithms of various email service providers (such as Gmail, Yahoo, or Outlook), our detailed technical replies may occasionally be misrouted. If you do not see a response in your primary inbox within 48 hours, please kindly inspect your Spam or Junk Mail folder to ensure you do not miss vital updates regarding your inquiry.