Return & Refund Policy
At Tomount, we stand behind the quality of our professional outdoor gear. We aim to make your shopping experience as clear and straightforward as possible.
1. Return Window & Eligibility
30-Day Return Window
You have 30 days from the date of delivery to initiate a return.
Defective or Damaged Products
If your product arrives damaged during transit (such as ripped fabric, broken poles, or missing components) or has a manufacturing defect, it is fully eligible for:
- Free return
- Free replacement
- 100% full refund
Customer Remorse Returns
If you change your mind or ordered the wrong item, we gladly accept returns provided that the item is:
- Brand new
- Unused
- Clean and unstained
- In its original packaging
- Includes all original accessories, manuals, ropes, stakes, poles, and tags
2. Return Fees & Shipping Costs
We believe in complete price transparency.
- Defective / Shipping Damaged Items: Tomount covers 100% of return shipping costs.
- Customer Remorse Returns: Customers are responsible for return shipping costs unless otherwise agreed by Tomount.
3. Order Cancellation
Before Shipment
Orders may be cancelled at any time before shipment for a full refund.
Please contact: cs@tomountcamp.com
After Shipment
Orders that have already been shipped cannot be cancelled during transit. After delivery, customers may request a return according to this policy.
4. Return Process
Step 1
Email us at:
Please include:
- Order Number
- Reason for Return
For damaged or defective products, please include clear photos or videos.
Step 2
Our support team will review your request within 1–3 business days and issue a Return Authorization together with return instructions.
Step 3
For customers located in the contiguous United States, all approved returns should be sent to our designated U.S. returns warehouse.
U.S. Return Warehouse Tomount Logistics Partner:
4773 Euclid Ave
Ontario, CA 91762
United States
Phone: 626-826-8168
For quality-related returns, please contact us and Tomount will provide a prepaid return shipping label.
For customer remorse returns, customers may use the above U.S. return address after receiving return authorization.
Please do not return any products without prior authorization, as unauthorized returns may delay processing.
5. Refund Processing
After your returned item arrives at our warehouse:
- Inspection: up to 3 business days
- Refund processing: up to 2 additional business days
Refunds are issued to the original payment method (PayPal or Credit Card).
Depending on your financial institution, funds typically appear within 1–5 business days after processing.
A confirmation email will be sent once the refund has been completed.
6. Refused Deliveries
If a delivery is refused for personal reasons (for example, changing your mind after shipment), it will be treated as a standard customer remorse return.